The Reef Hotel Casino The Reef Hotel Casino
Cairns, Queensland
As always the hotel and staff were exceptional...one disappointment, I became sick during the stay with severe gastro and had to check out one day early. The lovely receptionist said she would check if anything could be done under the circumstances...her manager said no! Whilst I understand rules are rules, however, as a regular to this hotel and a club member, I thought that there could have been some leeway given....perhaps the difference between being god and being great?? This will not stop me from staying here again...but I guess it is better to leave a sick guest with a positive rather than a negative to communicate to his peers abut the empathy and sympathy shown in these circumstances??

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