Michael Lee
Emerald Queen Casino I-5 Emerald Queen Casino I-5
Tacoma, Washington
"Michael Lee"
The staff could not have been friendlier. I mean everybody from the front desk, the cleaning service, all of the people working at restaurants were completely polite and professional. My only real complaint is that the atmosphere of the resort and hotel itself has not updated since it was originally built. If you compare to Treasure Island who had a complete transformation in regards to marketing and presence... It's night and day. I stayed in the West Tower and my negative experience included the TV failing regularly around midnight or later and the ice machines are were not working on 3 consecutive floors. There are much lower coating hotels that have better accomodations in middle of nowhere Ohio than this supposed luxury hotel. I hope with the new construction taking place across and next to Circus Circus that things will get better or somebody will buy them out but keep 100% of the staff.