Kathryn Lunghi
Trump Taj Mahal Casino Resort Trump Taj Mahal Casino Resort
Atlantic City, New Jersey
"Kathryn Lunghi"
The hotel itself is absolutely beautiful. We had a late check in Saturday, so if you've stayed there before you know their prices go up around 300$ more Friday and Saturday than during the week. We arrived around 11pm and when we got to the front desk the grand suites smoking floors were all booked, (it being 11pm and knowing that I called and made the reservations and specifically asked if they had smoking rooms, well you can imagine I wasn't happy) but before I could even say much anything the she tells me hold on let me talk to my manager. 2 minutes later shes back and shes telling us they upgraded us to a chairman waterfront room (smoking). I think we all thanked her 10x each, we all knew it was a mistake on the hotels part but I think we were all expecting a manager to come over and tell us we'll get a room closer to the the Casio or something. I think we all were preparing for an argumenta mm so i am forever thankful for that wonderful women thankful and I wiwondeecsh I could remember her name