Randy Baumer
Seven Clans Casino Thief River Falls
Thief River Falls, Minnesota
"Randy Baumer"
We go to the desk to check in and the receptionists (there were 3 of them) seemed to be to busy talking to be interrupted by a customer, finally 4 minutes later one walks over to us and says, Yes? What do you need? So during our check-in experience I mentioned we had a coupon for a discounted rate and she lowered the price $35 to what the coupon stated. Then at the time of Check-out they removed the coupon stating that it was not valid for our room we stayed in. The whole time she checked us in she seemed to be very displeased that we bothered her to check-in, she was very rude and impatient. With no instruction on where the room was we went on our way. We get to the room and found shoes under the table and chairs, which didn't belong to us, and used pop and water in the refrigerator YUCK! Ok so to shorten this up a little here's the rest in a nut shell, They have no buffet, the bed was hard as rock, drain plug in Jacuzzi didn't work properly, pillows were flat, no alcohol on the premises at all nor was it allowed, every single one of the slot machines were really old or second hand machines, the food was mediocre at best, coffee was horrible, The so called water park was run down and very dirty not to mention they charged an additional $15 to use it, lifeguards consisted of 1 or 2 very young kids with mp3 players... not very safe, we found no one to be friendly at all in the whole place, not one hello or nothing, not even such as a smile. Most the employees look like and dress like gangsters. Do yourself a favor and your family, DON'T STAY HERE and risk your life and waste your money. Every negative review listed here is true.