Ok. I have a LOT to say about this place, as I am a frequent visitor, and have been for the last 8 years. Bare with me. First of all, the casino itself: it's improved a lot. The slot machines used to be so tight, but now they're a lot looser. (Thank you four winds). The table games are awesome, also. Most of the staff is very friendly, although I've met a couple dealers that I'd like to have fired due to their attitudes. (I will not play at the tables as long as these dealers are there). The points program is pretty cool, although if you don't have a lot of money, it takes a long time to hit higher tiers. It took me 6 years to hit emerald status because every month they take some points away from your card. I don't know why they do this. Anyway, they tend to treat higher tiered customers a lot better, but you have to keep spending in order to renew your status every 6 months. Also, they are very good about comping if you lose a little. (About $100 loss will get you a couple buffets). The bars: I don't really have a lot to say about these, as I don't drink much. However, my personal experience says they are clean establishments with friendly wait staff and expensive drinks. $7 for a daiquiri? No, thank you. The restaurants: I love the buffet! The wait staff (Most of them) know me and are quite sweet. My only complaint is that the last couple times I went with my friend, we went without refills for almost our whole meal. I spoke with a manager and had it taken care of, but it's still something to be aware of. The deli - eh. It's not bad but it leaves a lot to be desired. If it gets busy, you're in for quite a wait, and the food is ok...but I've had a better Italian beef at a bar - for about half the price. William b's is very high end, but I really can't complain about the food. I had a stuffed pork chop with feta, cranberries, and spinach I believe... and it was delicious. :) Finally, the hotel: very nice. I've had no bad experiences with the rooms themselves. They are just lovely. (I'm a non-smoker so I've only seen these rooms, on both sides.) My only real complaint is that if you stay in the spa blu tower, you have to walk to the other side to use the pool and work out room. The pool and hot tubs are nice, but the work out room was sub par. Most of the machines needed serious maintenance. I can't rate the spa services, as I've never used them. My other complaint is that for the free rooms, emerald members used to be waived from the $50 deposit. They changed that. I wrote the company and they actually wrote me back saying they couldn't do that anymore, but never explained why exactly, and then proceeded to say if I ever wanted to go to Las Vegas, they would help accommodate me, but didn't say how. I found that quite amusing. Overall: I'm giving 4/5 stars because I really enjoy this establishment as a whole, but I still see areas that need improvement.