Lori Bynum
Holiday Inn SunSpree Aruba Resort & Excelsior Casino Holiday Inn SunSpree Aruba Resort & Excelsior Casino
Palm Beach
"Lori Bynum"
This was my first trip to Aruba. Upon arrival our room was not ready. On the 3rd day we got locked out of our room for at least 20 minutes, door lock needed new batteries.Went to utilize the laundry facility, token machine out of order. Guest services could only produce 5 tokens. Was told the maintenance person would arrive within 2 hours due to it being their off day. 3 hours later and there still aren't any tokens available. Whats even sadder is the hotel didn't offer any accommodations for such bad services.

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