Daniel Stelle
Hard Rock Hotel and Casino Lake Tahoe Hard Rock Hotel and Casino Lake Tahoe
Stateline, NV
"Daniel Stelle"
The check in process took way too long with many errors by the receptionist. There was pubic hair and other hair in the bathtub still when we arrived. The closet door was broken. Bathroom door doesn't close all the way. No house keeping around by 530 when we got back from a day around the lake. Called and still not here by 930 when we got back from dinner. Had to call and wait 40 minutes for fresh towels. Management didn't do anything with my concerns. They even brushed off the fact that I didn't get at least my free paper included in the $22 a night resort fee. Also $22 resort fee and no working pool? The fact that the manager didn't care about this is why I'm writing the review.