Jul 24 '16 at 19:23
Nightmare, I reserved 2 months in advance. I drove 4 hrs. to get there and my room was no longer available. I have 3 kids and I was put in a smokers room. The lady helping us said, " I can't give you something I don't have," I asked for the manager and she took literally 2 minutes put me in another room with one bed. My 3 kids, my girlfriend and I had to sleep on 1 bed our reservation was for a 2 bed room. We then picked up all our stuff and we made our way to the 10th floor. We enter the room and the room is filthy, previous occupants had just left. We called the front desk and the conversation took about 15 minutes. We were then moved to the 18th floor. By this time it is 1-2 a.m., my kids still needed to eat dinner!!! I would have gone to another hotel but they were also booked. I then proceeded to get my kids dinner from a restaurant in the hotel. When I arrived in my room I had to wake up my young ones and force feed them. I didn't go to sleep until 4 a.m. After tips for the valet and bell boys I spend about $500 for 2 nights. I spend about $200 at the slots. The staff behind the desk suck. The staff that helped move my car and my stuff is awesome. I will never stay at this terrible place again. They ruined my vacation that I get once a year.
