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Jul 31 '16 at 1:11

Albany Harness Racing Club

Through Expedia, I booked two rooms for a weekend in July. I made the reservation in January for $125 / night, well in advance. 1.5 months before the reservation, I received a message saying that the rate of $125 / night was wrong and it was actually $175 / night. At that point of course all the other decent hotels in Saratoga were already booked for the weekend. I accepted the rate increase after Expedia said they couldn't do anything about it, but canceled one of the rooms since the other couple we had planned to go with backed out. Fast forward to the day of the reservation, after driving over 4 hours to Saratoga. I go to check in and the guy says that my reservation was canceled. What? He said the card he used to charge the room was declined and he canceled the reservation for that reason and because he was pissed at us for giving him a hard time about the rate increase and canceling one of the rooms. It's possible the card I used on Expedia was one that was recently stolen (I made the reservation so long ago). He didn't have the courtesy to call me and let me know? Never been to a hotel that would (a) charge your card before you even arrived and (b) not call to TELL YOU the reservation was canceled or give you an opportunity to use another card. He said the only available room left was the suite (the "best in saratoga") and tried charging me $250 a night for it (remember my original rate was $125 a night!!). I refused and got him to go down to $210 a night. I really had no other option as all other locations in Saratoga were booked for the weekend. As for the room itself, it was nothing special, especially considering the strange strains on the sheets. Be careful with this motel. We booked this reservation for a concert that was in town, and I'm guessing once he realized that the concert was this weekend he started increasing peoples prices because hotels are in demand. Awful, will not recommend this place or stay here again.
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