Aug 18 '16 at 18:10
I stayed at Mandalay Bay last week with a large group of people [there were 11 of us for mine and my fiance's joint bachelor/bachelorette parties]. We arrived around midnight and checking in took far longer than it should have. Upon getting to our rooms, we find out that there's no running water! We weren't even informed this upon checking in. After traveling and just wanting a warm shower, this was beyond frustrating. We went back down to the front desk and all we got was a $200 credit, for 11 of us. With a large hotel like Mandalay Bay I know more could have been done they just didn't care enough to do it. BTW, that credit covered less than half of the charge of our very mediocre buffet breakfast the following day. And that credit was also given after complaining about their original offer - which was to waive our resort fees... There was only one working bathroom in the entire resort, and it remained that way for several hours.
The rooms were pretty and the beds were comfortable.
Daylight was awesome and the best thing about this hotel!
I personally don't know if I'd go back strictly because of the inconvenience and lack of effort put towards making their customers happy.
