Aug 26 '16 at 23:42
We have been here twice. Both times we arrived with reservations made well in advance only to find that our room type was not available. Both times we had a choice of taking a smoking queen room instead of the king non smoking room we booked OR we could upgrade for several hundred dollars per night to a big non smoking suite. Because we arrived tired we elected to take the suite. Arriving at the room I looked at the reservation system for the hotel and the room type we had reserved was available to book for that same night. Also the suite we were offered at a "discount" was cheaper on their reservation system for that night. I went back to the desk to inquire. I was told that they always take reservations for rooms they do not have to keep from showing sold out and then try to put the guest in a more expensive suite when they arrive. Kind of a bait and switch. That way they get the guest in the door instead of sending them to another hotel because they were sold out. Then she reluctantly moved me to a room that "matched" our reservation. When we opened the door the cigarette smoke knocked me down and there were empty champagne bottles and glasses on the floor. A third trip back to the desk I was then greeted by the same nasty employee that told me there was no way that was the situation. I invited her to go see for her self and she abruptly took my keys and gave me another set for a different room. It was fine. It only took several hours and three attempts to get checked in for our 4 night stay. Probably will not be back.