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May 20 at 0:32

Caesars Palace

I went with husband May 15th,2021 to May 18th, 2021 3 night stay. On May 16th, 2021 at roulette table a man stold my 25.00 chips ( 3 chips 75.00 dollars )and I reported this event and I give security my name & room number to my surprise. I wasn't given any comp after being robbed. Really was a downer and after throwing another 200.00 at roulette , I and other couple left table. I find it very odd that nothing was comped. I was not able to get room catagory because of over booking and it was a bunch of malfunctions and really was shocked by this treatment. Yes I got chips back and he was removed from casino and criminal charges were brought. But still not any comp ?? I have never heard of anyone not being comped after being robbed.I also will say very odd. So I'm posting this because you should review your policy and treat guests who have had bad experiences better.