Sep 11 '16 at 15:21
My wife and I stayed at GN on a Friday night and around 1 am right next to our room, people started making loud noises and banging on the next door continuously. This kept happening through out the night and we called security 5 times. They apparently came once but it didn't stop. After many calls to the front desk we got hold of the manager (Gina) who wasn't very professional on the phone and despite understanding the situation offered us a late checkout. We refused and then she was 'generous' enough to give $50 back on a $250 stay that we didn't enjoy or could rest. In the morning we wanted to see the manager and get our updated invoice and also find out what happened last nigh. Manager (Gina) came out after a 20 min delay with a very condescending attitude that she was in a conference call. Shouldn't customers be your first priority? And said she couldn't give me any details and this is the best she could do. Understand hotels can't control guests behavior but should go to extreme lengths to make their guests stay as comfortable as possible which was not the case in this situation. Paid $200 for a sleepless night with a pregnant wife. Not staying here ever again.
