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Sep 15 '16 at 12:47

What was once a premier destination in the area is now a pitiful place of unhappiness. I used to enjoy coming here even after Cincinnati got three brand new smoke free casinos. But every time I visit it gets worse and worse. Recently I called to make a reservation for the hotel and the lady was rude and told me to go to Jack Casino. I called and emailed management. They never responded. I guess they know that Hollywood has become a joke and are out of excuses. Bummer.
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