A Google User
Prairie Band Casino & Resort Prairie Band Casino & Resort
Mayetta, Kansas
"A Google User"
Ive made reservations online and called to confirm just to make sure I got my room before I came and they said as long as it was before 10, it be ok. Then when I arrived they said the rooms were sold out. Then I waited to speak with the manager and a couple came and they check in and there wasn't any problems and they also made reservations. So I'm a little confused about the situation and I will not return again anytime soon. Poor customer service!!! They said the people that check in spends a lot of money. How much money would they know we spent if some of us doesn't use the players card in the slot machines. I was disappointed in the response I got back from the guy at the guest services he was stereotyping me.