Nellie Mcbride
Cal-Neva Resort, Spa & Casino Cal-Neva Resort, Spa & Casino
Crystal Bay, Nevada
"Nellie Mcbride"
Horrible experience. After moving across country, friends/family gave us gift certificates. However, when we got there early to use the gym to de-stress it was apparent that they did not monitor the gym (kids were running around unattended & one ended up falling down/screaming & throwing water on me). Also the noise level in the spa was not relaxing/staff also clearly didnt suggest that folks keep their voices down. Several other women were complaining that they "should of gone to the GSR/nicer spa." Furthermore, the shower I used had a drainage problem/was badly leaking water into the locker room which staff stated that "they were aware of, for months" after I reported the problem. I & my tired spouse were also overcharged which made us late for dinner (they had to figure out how to back-out all of our charges even though I gave them highlighted details beforehand). Bad service/stressful loud environment/lack of detail at cashiers = we are never going back there again.