Pete Kumler
Grand Sierra Resort and Casino Grand Sierra Resort and Casino
Reno, Nevada
"Pete Kumler"
Reserved a specific room and left a premium deposit. Upon check-in, they overbooked and didn't have a room. They "upgraded" us to another room; however, the A/C unit was programmed at 82 degrees and nobody at the Hotel had a clue how to override it. So we spent the evening in a Sauna. Staff was apathetic at best. They said they would have a new room for us the next morning. They didn't -- we checked out and will NEVER go back.