Great ship, but magament is much to untrained when I mentioned how dirty the crome was in elevator and that the watered down oj was disgusting and tacky to serve to guests on such a exquisite ship they told me to but it in the survey and basically not his problem. I also had problems in Spa. The casino is tiny for the amount of people on board. And the staff just isn't trained well. They can't answer questions or be accommodating. When we request real orange juice one remarked Joe we all want everything for free. I don't think I'm going to try them again until I hear from others players that they have improved they quality of the service. Our room attendant and main waiter were great though!

Great ship, but magament is much to untrained when I mentioned how dirty the crome was in elevator and that the watered down oj was disgusting and tacky to serve to guests on such a exquisite ship they told me to but it in the survey and basically not his problem. I also had problems in Spa. The casino is tiny for the amount of people on board. And the staff just isn't trained well. They can't answer questions or be accommodating. When we request real orange juice one remarked Joe we all want everything for free. I don't think I'm going to try them again until I hear from others players that they have improved they quality of the service. Our room attendant and main waiter were great though!

Great ship, but magament is much to untrained when I mentioned how dirty the crome was in elevator and that the watered down oj was disgusting and tacky to serve to guests on such a exquisite ship they told me to but it in the survey and basically not his problem. I also had problems in Spa. The casino is tiny for the amount of people on board. And the staff just isn't trained well. They can't answer questions or be accommodating. When we request real orange juice one remarked Joe we all want everything for free. I don't think I'm going to try them again until I hear from others players that they have improved they quality of the service. Our room attendant and main waiter were great though!

Just got off this ship on Aug 13th.. 7 nights. If it wasn’t for URCOMPED and being free, i’d ask for my money back. Absolute shit show. HOURS in line to check in, then hours to line up and get on board, same with disembarkation… The pools and hot tubs are closed at 7pm, WTF else is there to do?? Oh, the shows?? Great idea but it’s first come first served, so no seats… EVER. The food… Holy crap, I’d rather lick the dock to fine edible food. It’s the same food in the buffet, EVERY SINGLE TIME. People grabbing stuff with their bare hands, far too many very young kids that were not supervised… 1 bartender per bar so average wait for a drink was 30 mins. So much noise coming through walls, ceilings, etc that you could not sleep at night. I was status matched to Diamond, their highest tier 2 months before the cruise and yet, i had to go to the customer service desk and wait in line for over 45 mins EACH TIME, to ask where my free comps were for being diamond… finally 4 days later, I got my free robe, slippers, bottle of wine, and chocolate ship… yippee. The place is dirty.. nobody wiping things down…. And then day 4, SICK with what I suspect was food poisoning. The showers are fully enclosed except for about .5 to 1 inch at the very top… make showers smell of mold/mildew from no air circulation. EVERYTHING is watered down, ketchup, mustard, salad dressings, shampoo, etc. The casino is so small, people will Hoover over you waiting for you to get up so they can play. I would rather sail on Carnival with the People Of Walmart then go back on this cruise line again.