Farrah Kalkuins
Sonesta Maho Beach Resort & Casino - St. Maarten Sonesta Maho Beach Resort & Casino - St. Maarten
Maho, Sint Maarten
"Farrah Kalkuins"
Beautiful hotel and rooms, great food and drinks. However horrible service! We arrived at 2pm in SXM, and check-in was supposed to be at 3pm. Unfortunately they said that the rooms we're not ready, and we got our rooms at 20.30pm!!! (And we had a meeting at 5pm without a room or able to freshen up). This is unbelievable, but there was no refund for this. They offered us late check-out for 3pm, but as of 2pm the keys were blocked. This is unacceptable for a 4* hotel! They should really learn to manage their room bookings.