Dec 5 '16 at 20:50
I previously had left a review giving this casino five stars but since then have experienced terrible service. We usually go to the casino once or twice a month from Vermont. We went here Friday and were so unhappy with the service. When we went in we went to the ATM and a rude woman- who works there-told us to go elsewhere to a different ATM because it was crowded, we told her it was no problem and then she said "go to that ATM" very rudely. I then said "I think she wants us to use that other ATM" and she then threw a fit and yelled "ITS CROWDED". Very unprofessional. We then went to order drinks and were denied because my partners license was 3 days expired. We found it silly to begin with because the woman who served us, always serves us and knew us. she still asked for our IDs and said it shouldn't be a problem but asked her supervisor to come over (who was the same rude woman at the front) denied her even with the paper license (which is valid in Vermont)- she is also 30 years old. After denying her, they then warned everyone not to serve her at all. Needless to say, we were so disappointed that we cancelled our reservation at the hotel and left (2.5 hrs back home after driving there and staying ten minutes.) and will not be back. Very bad service, very rude supervisor, very unhappy customers.
