Dec 24 '16 at 4:12
The service is lack luster. Rooms are clean and people are friendly. My 3. Year old loves the beach edge walk in so that's why I go here. Sometimes I gamble a little sometimes I gamble greater than 5,000 so I have a high expectation from service. There're steak house/ seafood restaurant is so so. Maybe worth driving up the street to some older places.
Most recent complaint I have called 5 times to request a refund as they charged me for a room night I didn't stay. Spoke with a VIP rep and front desk manager. Get it together. Feels like a high end roadside hotel more than a resort.