Dec 21 '16 at 22:11
We stayed here from Dec 16 to Dec 23 2016. It has been a great experience. Don't listen to the whiners and complainers. Those types of people are never happy. We recommend the Gold or Royal upgrade. The food in the Royal lounge is amazing. The staff is friendly and helpful. Shout out to Hazel and Marco who are the concierges for the Royal Level. They made this vacation enjoyable with great advise for excursions and great organizational skills. Shout-out to Clara who was the best bartender at the Royal level beach bar. Hotel has security 24/7 and we had no problems. We will be coming here next year because it was a wonderful experience.