Do not stay at this hotel. On the first day we checked in and were in dire need of a shower after the 5-hour journey from Monteverde, the water shut off completely after about 5 minutes of use - sinks, shower, toilet - nothing worked. They said they would send someone down. 30 minutes later, no one had called or come by and we had to leave with dried conditioner and soap in our hair and on our skin in order to make it in time to a dinner reservation. No one apologized, no one communicated with us. When we came back a couple hours later, we ran into the reception desk employee as he was getting off of work and said to us as we walked in "your water is fixed." That was it. The breakfast food is terrible. Only one thing is even edible (French toast is actually pretty good). On our last day after 3 nights in the hotel, we were informed that our ride back to San Jose would be delayed unexpectedly, so we called the front desk to ask about a one-hour extension from 11 am checkout to 12 pm. He said no, we couldn't do it, "I'm sorry, that's the rule," and was otherwise very rude to me. I told him we would be sitting around with our luggage for over 2 hours waiting for a shuttle. A good hotel would say "please, let me hold your bags for you until your ride to San Jose arrives." This guy was very rude and said "it sounds like you're telling me what you will do, not asking for permission." After paying over $450 a night to stay here, I guess I just expected a tiny modicum of respect or an apology for the inconvenience of running out of water. The only positives are the pool area, which is nice, and the bed in our room was super comfortable. I expect you can find a good pool and comfortable bed in several (or all) area hotels charging that high of a nightly rate, so do not waste your time or money on Makanda. We will be back to Manuel Antonio, but we will never patronize this business again, and I plan to let all of my friends and the internet know that this place is terrible.