mike easton
Rocky Gap Casino & Resort Rocky Gap Casino & Resort
Flintstone, Maryland
"mike easton"
My wife booked our stay for our anniversary and used the promo being offered at the time she book the room. The promo was eat n sleep with a free buffet breakfast. We checked in with no problem, but when we went to the casino there was no free play ($50) which was part of the promo. the ladies at the front desk that evening have no customer service experience and were flat out rude. After wasting hour between the desk and the floor ladies, who were very nice and tried everything to assist, they finally got it resolved. the front desk needs a lot of attention. I won't mention her by name but she acted as if she was doing me a favor by giving me the promo that was offered when I booked our room. I'm sure we will be back but I will ask for someone else to assist me at the desk.

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