Steve Hakim
Harrah's Laughlin Casino & Hotel Harrah's Laughlin Casino & Hotel
Laughlin, Nevada
"Steve Hakim"
I brought my Mom and Dad here Mother's Day / Father's Day gift. My parents were in or out for about a day and a half we went to Vegas and we came back and someone had stole my mother's dress that was specially made for her. So they launched an investigation and then they have a third party company to conduct it and then they come out with the findings that nothing was missing we were basically told that we liars. My mom and dad have six kids 18 grandkids and they were trying to have some fun and that dress is a one-of-a-kind and it was only valued at $530 but still. The hotel offered no apology nothing tried nothing to try to make it right. I wrote a letter to the hotel and never got a response back. Who's to say that this third party company is going to find out who stole the dress. There are no cameras in the hallway because I checked, they need to ask the maid who swiped in to clean the room. But if they did as this male or female do you actually think they're going to say yeah I took the dress So this third party is a joke. So much for being a diamond member here.