Jan 29 '17 at 1:02
My husband and I just returned from a week at this resort. Although we generally had a good time, I felt it was not what was advertised to us. The food was very repetitive as its a buffet... getting into one of the a la Cart restaurants was quite difficult. The buffet often had stray cats wondering around as well.
The check in process was a nightmare - many of the rooms were not ready at check in time (ours was), but it resulted in other guests jumping in line and yelling at the staff behind the desk and causing more delays for everyone.
The accommodations weren't great. The shower head was broken, The ceiling was leaking and the cleanliness of the whole room was questionable and had a musky smell.
The highlight of our trip was definitely the bartending staff as they went out if their way to make sure we had a great time! We were there to celebrate my birthday and They provided us with sparkling wine- which was a lovely gesture! Big thanks to the whole bartending staff - particularly Samuel who made our last day incredibly enjoyable!
It was advertised as a 4 star resort... but definitely did not think it deserves that rating.