Ashley Spenelli
Harrah's North Kansas City Casino & Hotel Harrah's North Kansas City Casino & Hotel
North Kansas City, Missouri
"Ashley Spenelli"
We booked a room 8 days in advance over the phone. We got a confirmation number and everything. We show up and they say we don't have a reservation. They were apologetic and they tried but they didn't do anything for us for the severe inconvenience. Couldn't even give us 10% off a room, nothing. Said we could pay almost $300 for one. Next day I'm charged $109. I call and they say they don't see my credit card on file!! Won't give me a refund and told me to call my bank! Ruined the first part of my mom's birthday and then charge me for the room they wouldn't give us!!?? Never ever going back and telling everyone about how they screwed me over twice in two days.

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