Jose Lopez
Cal Neva Nevadan Tower Cal Neva Nevadan Tower
Reno, Nevada
"Jose Lopez"
Visit started out bad, but the staff made up for problems at check in by upgrading us to a couple of very nice suites. Check in was very slow with only two clerks working the desk. When I finally was helped, they could not find one of two reservations I had made, more waiting. Finally came back and they did not have the room type that I needed, more waiting. When he came back again, he had good news that he had found two suites that were available. The rooms were very spacious and were definitely upscale. They recovered very nicely from their initial bad start. Will try them again when we are in Reno next time.