Apr 1 '17 at 13:09
My husband and I have stayed her several times. We really enjoyed ourselves the last two times. Very nice rooms, nice staff that seem to go above and beyond. We decided to stay for two nights for my husbands birthday. I reserved one room king bed, the room we usually get for the price we paid this weekend was double the price. We get to check in and she says two queens, no that's not what I reserved. The desk clerk apologized, and said they didn't have any other room available with a king. We get to the room I call reservation and I am told it's simply a request and she will have to go back and listen to the call like I'm lying. Finally calls back and again says well it is a request and there are no king size beds available. Then even though we have a late check out I get woke up by housekeeping at 7:45 vacuuming outside our door. All kinds of loud commotion, my husband looks at me and says great! I don't think we will come back to River City.
I would give room service five stars, it is excellent. Front desk staff we dealt with was outstanding. But in all I was very disappointed this time.
