May 10 '17 at 17:46
Stayed at the Hard Rock over the weekend with my husband and some friends and for the most part, we all really enjoyed our stay EXCEPT for the way they handle entrance to the pools.
We stayed in the Paradise tower and in order for us to access the pool we had to walk from our tower, past about 6 sets of doors that we could see the pool from, through the casino to the HRH Tower to get access to the pool. It is extremely inconvenient and we heard several people complaining about it, including the security staff that was blocking the doors. This is something that should really be looked at by resort management, its enough to make you not stay here again.
Pool facilities are beautiful, just terrible to access and even when we did make it to the pool, we were not waited on by the pool staff even after sitting pool side for several hours. We ended up having to go get our own drinks from the bar.
Rooms were nice, clean and comfortable, just need better lighting. It is impossible to see inside of the rooms with all of the lights on, especially if you are trying to get ready to go out at night.
TV and the remote only worked when it wanted to.
Revamp the pool access and I would be happy to stay here again
