Naomi Ramos
Sandia Resort & Casino Sandia Resort & Casino
Albuquerque, New Mexico
"Naomi Ramos"
The hotel, pool, and casino are great. The problem is the front desk, and their rude banter. We reserved for a hotel about a month ago. The front desk offered a balcony hotel and said it would be done by 3:00. We waited for about an hour and they said that housekeeping hasn't even started on cleaning the room. So we waited again until 4:00, and nothing has happened, so we took the problem to the manager. The lady at the desk was laughing like this was all a joke. The manager finally managed to give us the room, 40 minutes later. This was the second time that happened with a balcony room.