Ebonee Durant
Matum Hotel & Casino Diamante
Santiago
"Ebonee Durant"
The afternoon Receptionist was very helpful and restful, the room l was giving was very old the bathroom was rusty air conditioner didn't work the room was sooooo hot and humid. we couldn't sleep all night because of the heat we kept showering with cold water. the night receptionist was rude didn't care that l was being calm about the situation and kept telling me that the air conditioner of the hotel is working, and that the technician get there in the morning. the pool is dirty smells bad. the only thing good there was the free parking and that is so close to the monument defenitely El Matum needs to upgrade and improve the hygine. l definitely don't recommend this place is price and not in good shape