Dawn Haynes
Legend Palace Hotel and Casino Legend Palace Hotel and Casino
, Macau
"Dawn Haynes"
Construction noise near my room woke me up every day at 6:30 am and persisted for hours. The hotel's response was, "we know about the construction and we're sorry about the noise." Only one elevator in the Palace tower seemed to be working over the 4 days I was there. All the guests I encountered were complaining about it. Room service food was mediocre and triple a reasonable price. $12 for a bottle of water, for example, is just obnoxious. Room service staff were tremendously friendly and accommodating. Waited for 45 minutes for a bellman upon checkout, but bell staff service otherwise was outstanding. Valet parking attendants were just delightful! Thanks to all the staff that went the extra mile to enhance my stay!