Michele Huerta
Gold Mine Lounge and Casino Gold Mine Lounge and Casino
Cardwell, Montana
"Michele Huerta"
VERY VERY Disappointing DON'T BOOK WITH THEM !!! We were on our honeymoon road trip and decided to stop in Vegas for a couple of days... After receiving a recommendation from a family member we decided to stay here at Sunset. I went online after speaking to the reservation department to confirm openings for the KING rooms and booked a KING size room as I have back issues and need a larger bed. When we showed up they had overbooked the KING rooms and offered us a double queen room as a replacement. When we said that we would just go somewhere else they refused to give us our deposit back saying that it fell under the rule for minimum cancellation time. I asked for an upgrade to a KING suite because of their mistake... NOPE NOT A CHANCE. They even had the audacity to try to convince me that the double queen room was a better option. Not only did they deny us the room we had RESERVED they FORCED us to take a room we would be uncomfortable in or forfeit the $$ we had placed as a deposit. My newlywed husband and I spent our stay here in SEPARATE beds because they overbooked.