Jun 14 '17 at 2:18
I arrived on June 1 with family and friends. The initial l impression on the hotel lobby was underwhelming at best. We were supposed to be greeted with champagne and a cold towel of which I received neither until I asked for them. Then the room to which I was assigned was a king size bed for myself and my cousin to share. They were not able to accommodate us until the next day. When we finally switched rooms new one was not up to our cleanliness standards. The views from the beach were beautiful but they have a lot to improve upon. Customer service being one major thing, The restaurants aren't always available either and for an all-inclusive that is pretty much a standard expectation. If it wasn't for the excellent service provided by Marilyn, Felicia and Sheldon my trip would have basically been uneventful.
