Lisa Willard
Rivers Casino and Resorts at Mohawk Harbor Rivers Casino and Resorts at Mohawk Harbor
Schenectady, NY
"Lisa Willard"
Although I enjoy the new casino, there are a few issues. I recently went on a night to use my food voucher. The wait time for a pizza was about one hour. I then tried to get some chicken wings and was told the wait was longer than expected because it's a food voucher night and the cooks can't keep up with the supply and demand. Another visit was a gift card giveaway or 25.00 in free play. When I requested my card or free play I was told the cut off time was 8 pm and they were all out of the gift. As far as I could tell there was no time limit or cut off time posted on the giveaway. Therefore , there is room for improvement when providing services promoted.