Madelyne Bettis
Doublewood Best Western Inn Casino
Bismarck, North Dakota
"Madelyne Bettis"
The room was nice and the location was good, but when on a recent stay we were awaken by a fire alarm at 4am and had to evacuate the building from the 8th floor. We checked out the next morning with not as much as a "How was your stay?" , "sorry for your inconvenience" , "Can we give you Honor points to make amends?"... so much for "we will make it right" and customer service. As a consumer I am disappointed and expected so much more.