My overall experience at this hotel was good. I would definitely stay here again but here is a few issues I had: At check-in I mistakenly booked a smoking room and wished to get a non-smoking room, when asking whether the room would smell or be fresh in the smoking room, my partner and I were told that it would be fresh and smell clean. When we got into the room, it reeked of cigarette smoke. Fortunately, we only stayed one night so we didn't feel the need to change rooms but I didn't like being led to believe that the room wouldn't smell. Additionally, my partner and I felt like we were being ignored during check-in when we asked questions about availability of any non-smoking rooms. There's no shower door to the shower.... That's kind of weird... When attempting to call housekeeping, no one answered the phone for a long while. Once someone did answer and I requested for towels, no one showed up to drop them off. I called the following day for towels and was limited to 4 but at least this time someone answered and delivered the towels in a timely manner. The gym was very small and limited to hotel guests so when my partner wanted to use the treadmill, both machines were taken as well as the other equipment in the gym. Luckily, there is a 24 hour fitness half a mile away so my partner was able to go there but it was a bit of an inconvenience. Other than those things, we had an OK time at the hotel. It's small and and kept up nicely and the 3rd floor pool and bar are nice. I wouldn't mind staying again. It's across the street from Fremont street so access is easy. Valet is on point and great. The staff for the most part is great too.