Jun 30 '17 at 2:58
Please do not waste your money on this resort!!! They falsely advertise upgrades, the room accommodations are subpar, and the management is the unprofessional. I was locked in my room for nearly an hour, could not get out, or get assistance and/or someone to answer my call. I finally decided to try and call emergency and was told that it was not an emergency. Someone finally returned my call only to apologize and wish me well for the remainder of my stay.
I think an appropriate remedy would be to fix the door or transfer me to a room where I can safely exit as needed. I am extremely disappointed. I have visited other resorts internationally and never have I had such an underwhelming experience!!