Daniel Heinzelman
The Quad Resort and Casino The Quad Resort and Casino
Las Vegas, Nevada
"Daniel Heinzelman"
Our flight got in late, so we had to check-in late. Our non-smoking room that was booked months ahead ended up being given away to someone else, and so we were forced to take a smoking room, which reeked horribly. When we attempted to request if there was anything that could be done, we only got a stern repeated answer that customers who checked in earlier get first dibs. Our second room smelled vaguely of urine. There was no working vent fan in the bathroom -- in either the first or replacement room we got. The kiosks to check in/out did not work on either check-in or check out down for us. I can understand check-in since I believe most hotels turn off that ability after a certain time. But we attempted checking out early in the evening and nothing worked. We will most likely be looking at the Flamingo, as it was a more enjoyable experience overall.

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