Lisa Campbell
Coushatta Casino Resort Coushatta Casino Resort
Kinder, Louisiana
"Lisa Campbell"
Extremely dissatisfied with the resort. We booked a room for 6 people and the room would only sleep 5. We asked for 2 roll away beds and were told it was first come first serve basis. When we arrived we were told only 1 roll away was allowed per room. To accommodate us they wanted to put us on the far side of the resort by an RV park where we could get a shuttle in to the pool for the kids. That was a no go for us. The only other option was to get another room.....they would not provide any type of discount for their miscommunication unless we had a players card...are they really catering to families then? Just a discount for gamblers then. We went an over an hour and a half out of our way to get to the resort and ended up driving 6 more hours home. Terrible customer service at the front desk. We will never ever stay there.