Anastacia Pineda
Horseshoe Casino Hammond
Hammond, Indiana
"Anastacia Pineda"
The food was delicious, ambience was very nice, and the view was calming. The service on the other hand was extremely lacking. I don't know if they were severely under staffed Thursday night but the service we received was terrible. It all started when we waited to be seated, it took a while for them to find us a table when the restaurant wasn't even crowded. Once seated a nice gentleman brought over some bread and took our drink order, once we received our drink we were never acknowledged by our waitress, we sat there for more than thirty minutes when we finally flagged down the guy who brought the bread and told him we were ready to order, he took our food order and never saw him after that. Luckily we orders an appetizer because our singer took forever to be served. There was a nice lady that served our food but she wasn't the waitress. The only time the waitress spoke to us was when we asked for our check. I'm not sure what the problem was but it felt like we were invisible which was unnerving when our waitress took care of the two tables on either side of us but completely ignored us until we were ready to settle the check. I'm not sure if I'll go back. If I do it will be for the food and I will be prepared to wait to be acknowledged and wait again for our food.