Odecia Berry
Royal Caribbean International - Vision of the Seas
Miami, Florida
"Odecia Berry"
Worst experience booking a cruise !!! Called to have my cruise cancelled and was told it would be done and I would get a confirming email , I left the country for vacation and when I came back I was still getting emails so I called to find out why and was told it was never cancelled! I literally spoke to an agent to cancel the cruise and that person clearly didn't do their job , when the cruise was finally cancelled it was too late and so royal caribbean charged my card 500 ! When I didn't do anything wrong!! Their agent didn't do their job but am being charged!! Then when I tried to get the issue resolved I was told it was a waste of their time to help me. It's been a who month of going back and forth with them now.