Shellz Randolph
Planet Hollywood Resort & Casino Planet Hollywood Resort & Casino
Las Vegas, Nevada
"Shellz Randolph"
Worse experience ever at this hotel. A bad water break happened when we arrived water was pouring out the front door. It took us over 2 hrs to get checked in and get our room. The elevators to our floor was down, we are asking security for directions and he ends up threatening us because he's frazzled. We finally get to our room, the toilet stopped up, they come fix it. We lay down for a nap, the sheets were never changed because blood was on them.. We had to wait for an the for the head of housekeeping to come verify it was blood before they could be changed. Afterwards We left out for a few hrs came back and the toilet was flooded again. We called for maintenance it is now 4-4:30am and we are tired it took them a half hr to unclog the toilet, I slept on the couch because I am not sleeping on the bed regardless if the sheets were changed. We told the front desk all of this and the manager, no discounts were given so we left and canceled the remaining nights we were supposed to stay!!

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