Tim Sellman
Cosmopolitan Casino Cosmopolitan Casino
"Tim Sellman"
Let me start by stating that the Hotel and Casino are top notch and our service and experience was very good. Our room and view was outstanding. Our best Vegas stay experience on the strip. My only constructive criticism would be that we booked and stayed here through the Marriott website (reward stay - points + cash upgrade) and the staff did not do a great job of recognizing membership status (Platinum Preferred) or extending any other benefits (I do realize that this is considered a resort property with Marriott) Even at check in there was no elite line or mobile check-in available. The gentleman at the counter stated that because of my status that my room was being upgraded to the actual room type that I had already reserved and paid additional cash with the points for to obtain. Just a suggestion to the hotel staff and management that the elite benefits and recognition goes a long way for repeat business, which at this type of property is not much of an issue when the economy is good but when things slow down....