P L
Palms Casino and Hotel Anel Palms Casino and Hotel Anel
Sofia
"P L"
This hotel is ok. It has very large rooms (see pictures), good value for money, and  is a comfortable, quiet place to stay. Fairly close to town, it is about 15 min walk to the centre of town, but also super close to the metro. There are a few things they could really improve on though. Firstly our room was set up so each day there was something wrong like only one towel, or one tea cup in a two person room, and we had to call reception (who are excellent in response). They will store your bags after check out too which is useful. The breakfast is plentiful, but a bit bland and most of the hot food is cold. The restaurant looks like it could be nice but we had a horrible experience there. We walked in and the music was so loud it was painful and there was one drunk man singing along very loudly who we were told was the 'big boss'. We were then seated right at the back of the restaurant with the staff paperwork on a huge table (even though the place was empty at the time). Claims it has panoramic views but there are no views, even out on the balcony. The food was very good but we ate quickly and left as it was a very uncomfortable atmosphere. It certainly didnt live up to the advertisements and we were very disappointed