Dec 29 '17 at 22:41
Booked room 3-4 weeks ago. When arrived clerk asked I.d. and charge card, no hello r welcome. Went to room and back down to casino, later that evening realized our room back up to elevator. Called front desk, said they would call back. No call back. Went down Thursday to inform them of the situation and clerk said she would talk to manager, she left to go to another room, nothing could be done now since we were just bringing it to their attention. When booking room ask for layout of building, room 5016 should be even on the rooms to be reversed. Used a credit card to pay for room, some kind of refund should credited back to us or the staff should stay in the room and then they will realize the problem. Thank you. Dawn Waelder.
