I hope this shows up as 0 stars. We booked two rooms, the most expensive that they have, months in advance. When we arrived, we were told that that that level of room was not available. They downgraded both of our rooms (My wife and mine, and our two children) and said we would get a small credit. The credit was equal to about a one night stay in one of the rooms. We really had no choice, so our daughter slept in a room on a roll away bed in a room where the children couldn't change clothes with privacy - see MANY complaints about this on Google, Expedia, Trip Advisor etc. The resort told us that after 3 nights there was a room for them to go to that had two beds. Guess what? Our children packed their luggage, and put their suitcases in our room only to be told at 5:00 that someone decided to stay in the room with two beds and we were out of luck again. We went back to the kids room and to our surprise - they removed the roll-away! We asked the manager "Leo" to get us a roll-away and he said it would be there in 15 minutes. This was 1 hours and 5 phone calls ago. Thousands spent on a rooms that we don't have and no bed for a little girl and no response from the management at the resort. ugh.. not a family friendly place. Lots and lots of other resorts in Punta Cana to try. Please go to them first.