Maria Z. Zieleznik
Radisson Hotel & Casino Europa Radisson Hotel & Casino Europa
San Jose
"Maria Z. Zieleznik"
Good thing about this place is its location. Other than that the design is dated, our room was big, but dark. Breakfast not really fresh (especially fruit). The staff seemed nice, but unfortunately they turned out to be very unprofessional. We had (what we thought) confirmed with the reception that we will check out 2 nights earlier and were supposed to receive a full refund. At the check out we didn't get any money back or any confirmation that it will be returned. The manager wasn't available. I have wrote an email to the hotel but haven't received any answer. On top of that one day when we've returned to our room the door was visibly open. When reported to the desk staff they said that probably the cleaners left it open and that that "happens sometimes". We weren't happy with that answer.