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Jan 6 '18 at 0:39

WE BOOKED AND PREPAID THE ENTIRE AMOUNT BEFORE ARRIVING AND WERE DENIED A ROOM FOR OVER THREE HOURS.....they said that all four us had to be on the reservation and because only our daughter's name was on the reservation for THREE ADULTS and ONE CHILD, we could not check in without her there. So instead of swimming and playing and enjoying our vacation, we argued with management for over three hours at the front desk. We had the VISA that was used and we offered to let them hold our passports.....BUT NO......THEY WERE AND ARE TOTAL ASSES......Don't book your family vacation here....ps: the other family at the front desk at the same time was also denied check in...WHAT THE HELL!!!
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